Terms of Service for Mama’s Mobile Laundry Service

Mama’s Mobile Laundry Service provides service to you (“Customer”) based on your compliance and acceptance of the terms and conditions set forth below.  Customer use of any of Mama’s Mobile Laundry Service services indicates an agreement that is bound by the Terms and Conditions set forth below.

This agreement is strictly between Customer and Mama’s Mobile Laundry Service and in no way implies or constitutes an agreement with any other party.  As a condition of using any service provided by Mama’s Mobile Laundry Service, and for the mutual benefit of both Mama’s Mobile Laundry Service and Customer, the Customer agrees to the following terms and conditions:

Customer is responsible for all damage to clothing, cleaning machines, or anything else when caused by any items present in the laundry bags or in clothes pockets.

Mama’s Mobile Laundry Service is not responsible for and shall not pay for any loss, damage or theft of items left unattended for pick-up or delivery, whether left by Customer or Mama’s Mobile Laundry Service.

Mama’s Mobile Laundry Service is not responsible for any damage  including but not limited to: tears, stitching loosening and/or giving out, color/dye changes and/or bleeding, missing buttons, discoloration. 

Mama’s Mobile Laundry Service is not responsible for the normal wear and tear associated with laundering clothes.

Customer agrees to include only washable items in his laundry bag.  Mama’s Mobile Laundry Service is not responsible for ‘hand wash only’ or ‘dry clean only’ articles that are placed in laundry pick-up.

Mama’s Mobile Laundry Service does not guarantee the removal of all stains. 

Mama’s Mobile Laundry Service is not responsible for any items left in clothes or laundry bags/baskets, including but not limited to jewelry, money, make up or keys.  Mama’s Mobile Laundry Service accepts no responsibility for damage caused to Customer’s clothes due to items remaining in pockets.

Mama’s Mobile Laundry Service reserves the right to refuse to launder any garment or linen.

Due to time constraints, Mama’s Mobile Laundry Service does not read the ‘Care Instructions’ on each piece of clothing.  Customer must notify Mama’s Mobile Laundry Service prior to pick-up of an item that requires special care using the Wash-Dry-Fold Inventory Form.

Mama’s Mobile Laundry Service is only responsible for the clothing that is on the Wash-Dry-Fold Inventory Form found at www.mamasmobilelaundry.com.  It is Customer’s responsibility to accurately complete the Wash-Dry-Fold Inventory Form prior to laundry pick-up.  While it is not required, Mama’s Mobile Laundry Service suggests using this form.  Customer will be notified immediately of any discrepancy that is discovered.  Mama’s Mobile Laundry Service will not proceed with washing without resolving potential discrepancy with Customer.

Mama’s Mobile Laundry asks every Customer to determine whether they can accept the loss of any garment.  If not, please keep your item at home and do not send it with your other items to be laundered.

It is a rare event that garments are damaged or lost.  However, in this event Customer must contact Mama’s Mobile Laundry Service within 48 hours of drop-off.  After 48 hours from delivery, Mama’s Mobile Laundry Service assumes no responsibility for damaged or lost articles.

Any garment damaged beyond the normal wear and tear of washing/drying will be reimbursed up to but not exceeding $50.  The maximum that will be reimbursed for an entire load of laundry will be $150.

Customer will make laundry available for pick-up at the agreed upon time.  If Customer is unable to keep his agreement for pick-up, Customer must notify Mama’s Mobile Laundry Service 3 hours prior to pick-up time.  If Customer fails to notify 3 hours prior to the agreed upon pick-up time, Mama’s Mobile Laundry Service will charge Customer a $35 No-Show Fee.  Customer is required to notify Mama’s Mobile Laundry Service by phone when canceling a laundry pick-up.

Mama’s Mobile Laundry Service reserves the right to determine the pick-up and drop-off times at its own discretion and reserves the right to reschedule such times upon prior notice to Customer.

All payments are non-refundable.

Customer’s total amount due will be paid prior to delivery, unless prior arrangements are made with Lauren Hill.  Customer will use PayPal, cash or check to pay amount owed.  In the event of insufficient funds, Mama’s Mobile Laundry Service will use all available legal methods to obtain the owed amount, including a debt collection agency.

Disclaimer:

Mama’s Mobile Laundry Service’s liability under this agreement shall be limited to general money damages in an amount not to exceed the charges for the term of service paid by Customer in the term under which the damages are alleged to have occurred. This liability shall be the extent of Mama’s Mobile Laundry Service's liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customers exclusive remedy. In no event will Mama’s Mobile Laundry Service be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not Mama’s Mobile Laundry Service knew or should have known of the likelihood of any loss or damages. Mama’s Mobile Laundry Service disclaims all warranties expressed or implied with respect to the services rendered under this agreement.

Entire Agreement / Choice of Law:

This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties, and shall be governed by the state of North Carolina in which it operates.